At Mattresskart, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy below for further details.

1. Return Policy

  • Eligibility for Returns:
    You are eligible for a return if your purchase meets the following criteria:

    • The item is damaged, defective, or incorrectly shipped.
    • The item is unused and in its original packaging.
    • The return request is made within 10 days from the date of delivery.
  • Non-Returnable Items:
    Certain items cannot be returned due to hygiene or safety reasons. These include:

    • Mattresses that have been opened, used, or removed from their original packaging.
    • Any customized or personalized items.
    • Accessories and bed frames unless they are damaged or defective upon delivery.

2. How to Request a Return

To initiate a return, please follow these steps:

  • Contact our Customer Support team via email at info@mattresskart.ae or call us at 0505363121 within 10 days of receiving your product.
  • Provide your order number, product details, and photos of the damaged or defective item (if applicable).
  • Our team will guide you through the return process and provide the return shipping instructions.

3. Refund Policy

  • Eligibility for Refunds:
    If your return is approved, you will be eligible for a refund to the original payment method. Refunds will be processed once the returned product has been inspected and confirmed to meet our return conditions.
  • Refund Processing Time:
    Refunds typically take 12-14 business days to process after the return is received. The exact time may vary depending on your payment method.
  • Return Shipping Charges:
    If the return is due to an error on our part (damaged, defective, or incorrect item), Mattresskart will cover the cost of return shipping.
    If you are returning an item for any other reason, the return shipping charges will be your responsibility.

4. Exchange Policy

At Mattresskart, we currently do not offer direct exchanges.

5. Damaged or Defective Products

In the event that your mattress or bed is delivered damaged or defective:

  • Please notify us immediately (within 10 days of delivery) with clear pictures of the damage.
  • We will either replace the item or issue a full refund as per your preference.

6. Cancellation Policy

You may cancel your order before it is shipped. Once your item has been shipped or delivered, the return process will apply.

7. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us:

  • Email: info@mattresskart.ae
  • Phone: 0505363121
  • Address: Dubai, United Arab Emirates

Thank you for shopping with Mattresskart. We are committed to providing you with quality products and excellent customer service.